Shipping & Returns

Shipping 

Most orders will be shipped in 2 business days. Magicshine UK will only post to other parts of the UK. In the event which orders fail to make delivery due to inaccurate, incomplete or un-deliverable address, we cannot re-ship your order without first receiving the returned package. Please make sure the shipping address is 100% correct when placing your order.

Return Policy

In the occasion you may need to return a product please email our customer service team at magicshineuk@hotmail.com with “RETURN REQUEST” in the subject line. Please also remember to include your contact information, order number, and reason for return in your email. We will reply as quickly as we can.

To return your product, you should mail your product to: Moorland Distributions 8 Wilmott Walk, Bodmin, PL31 2GP, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

After We receive your return request via email, we will try to resolve your problem on the spot or issue you a RMA. In the case you may need to ship your order back to us, please make sure to include a note inside the package with your RMA number written on it and a print out of email conversations with our Magicshine customer service team. Products received in our facility without a RMA or where we can’t trace the owner will be discarded and not eligible for refund or exchanges.

Refund Policy

Customers will receive a full refund if their orders have yet to ship or if Magicshine is at fault. Once the item ships, there will be a minimum of 15% restocking fee if Magicshine is NOT at fault. In order to receive a refund, we will have to receive the product back with packaging. Upon receiving the return package, the level of wear and tear, missing accessories and condition of the exterior packaging etc. are all taken into account when calculating the refund credit. In normal circumstances we will go ahead to refund your order minus a 15% restocking fee. In the rare case where we are unable to offer a refund, we will contact you via email.

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